Our Clients Say It Best

Site Director

Industry: BPO 
Number of employees: 100,000+
Impacted employees: 1,000+
Service: Fractional HR

Before Working Together:

Before partnering with People Success Team, we struggled with a lack of clear processes and organization. It was difficult to prioritize effectively and maintain structure within high workload.

Results & Impact:

Working with People Success Team helped us bring clarity and structure to our HR/Payroll operations. We saw immediate improvements in how we organized tasks and set priorities.

What Stood Out:

What really stood out was their availability and flexibility. They adapted to our needs and were always ready to support us.

Recommendation:

Absolutely, I would recommend People Success Team to others. Their ability to bring order and adapt to our evolving needs made a real difference.

Senior Operations Manager

Industry: BPO 
Number of employees: 100,000+
Impacted employees: 1,000+
Service: Fractional HR

What do you like best about People Success Team?
We recently had the pleasure of working with People Success Team and Maria Maslarova, and I can’t praise their services enough. From our very first meeting, Maria demonstrated exceptional professionalism and a deep understanding of HR and payroll processes. She took the time to understand our specific needs and tailored the solutions accordingly.

What truly sets People Success Team apart is their focus on process improvement and optimization. They conducted a thorough analysis of our existing HR and payroll functions, identified inefficiencies and process gaps, and provided actionable recommendations that significantly streamlined our operations.

Implementing their guidance helped eliminate the chaos and miscommunication between our HR and Payroll teams, improved response speed and quality, reduced payroll errors, and boosted overall employee satisfaction. As a BPO organization heavily dependent on employee engagement and happiness, these improvements have made a remarkable difference.

Additionally, the ongoing support from People Success Team and Maria has been outstanding. They are always available to answer questions, address concerns, and proactively suggest further opportunities for optimization. Their partnership makes us feel supported every step of the way.

What do you dislike about People Success Team?
Unfortunately, they were brought in for a specific mission, one they successfully completed. I would personally extend their support to other people-related areas.

Recommendations to others considering People Success Team
Exceptional HR & Payroll Services with Process Improvement Focus!

What problems is People Success Team solving and how is that benefiting you?
Maria Maslarova and her team were hired to understand why our HR and Payroll functions were underperforming and to fix the issues. As a Senior Operations Manager overseeing a team of 1,000+ employees, the inability to rely on strong HR and Payroll teams created extra workload for me and my Team Leaders.

Maria and her team brought deep expertise, analyzing the situation not only from an HR/payroll perspective but also through the lens of business and operations. They provided invaluable insights and simple, actionable steps rooted in best practices. They restructured both teams, clarified responsibilities, ensured compliance with all regulations, and significantly improved payroll processes; reducing workload and minimizing errors for everyone.

Thanks to People Success Team, our HR and payroll processes are now streamlined, efficient, and far more reliable, allowing us to focus on our core business functions. I wholeheartedly recommend them to any organization looking for expert HR and payroll consultancy with a true commitment to process excellence.

VP of Global Payroll

Industry: BPO 
Number of employees: 100,000+
Impacted employees: 1,000+
Service:Temporary Payroll Expert

What do you like best about People Success Team?
They were incredibly knowledgeable, quickly got up to speed with our systems, and were always friendly, courteous, and available when we needed them most.

What do you dislike about People Success Team?
Although their contract ended once they fulfilled their obligations, we truly wished we could have kept them on forever. (no dislikes!)

Recommendations to others considering People Success Team:
Our business partner from People Success Team was highly knowledgeable in Bulgarian HR and payroll compliance, including complex areas like Summarized Working Time. She kept us informed every step of the way, ensuring not only that our processes stayed compliant but also that our employees clearly understood HR and payroll procedures.

What problems is People Success Team solving and how is that benefiting you?
With Bulgaria’s lengthy notice periods and complex payroll regulations, we found ourselves in a tight spot. Our existing software wasn’t bilingual, which made cross-training across different GEOs nearly impossible. That’s when People Success Team stepped in. They quickly untangled the payroll complexities and ensured everything ran smoothly — right through to payday. Their expertise and responsiveness made all the difference!

(shared anonymously to respect confidentiality)

People Partner

Industry: Fintech 
Number of employees: 150
Impacted employees: 20
Solution: Compliance

What do you like best about People Success Team?
People Success are reliable, diligent and helpful. They go the extra mile to ensure all of our needs were met.

What do you dislike about People Success Team?
There is nothing in particular which I disliked about People Success. On occasion there were some times where I needed to follow up on questions but when I did, these were promptly answered.

What problems is People Success Team solving and how is that benefiting you?
Having opened a new office in Bulgaria and with plans to ramp up hiring in Sofia we were out of our depth when it came to understanding local labour laws and compliance. Not having the knowledge in house meant we sought the specialist advice of People Success, to help get our house in order and ensure we became fully Compliant. Mariya and the services of People Success were recommended to us and they were a fantastic help which made an impact from day 1. Mariya’s guidance and diligence was vital and helped us immensely during this period. Not only after an initial project to review and implement policies and procedures but also 2 years later when we felt it was time for another review, Mariya was there help us with every step. She has also always been available to us for the ad-hoc query here and there which has been fantastic support when needed.

HR & Payroll Professional

Industry: n/a 
Number of employees: n/a
Impacted employees: n/a
Service: Strategic Advisory

I first started working with Maria when she was my dotted-line manager. Even after leaving the company, I continued working with her because her unique blend of coaching and mentoring helped me develop the skills, confidence, and strategic mindset needed to become a seasoned Business Partner.

But Maria’s impact truly shone when I faced an unexpected career setback. At a crossroads, I struggled with job search strategies, self-doubt, and uncertainty about my next steps. That’s when Maria stepped in with clarity, structure, and a sense of empowerment that I desperately needed.

Her support worked on two levels: strategy and confidence. She helped me refine my CV and LinkedIn profile and tailor my applications to showcase my strengths. At the same time, she rebuilt my confidence, provided invaluable insights into salary negotiations, personal branding, and executive presence, and helped me navigate the emotional ups and downs of the job search. With Maria’s guidance, I didn’t just land a new role—I secured a career-defining opportunity that perfectly aligns with my skills, experience, and long-term aspirations.

What makes Maria truly exceptional is her ability to blend practical, results-driven coaching with a deep sense of empathy. She understands the emotional and professional challenges and provides the right balance of motivation and honest feedback. She doesn’t just offer advice—she becomes a true partner in your success.

Even today, I continue working with Maria. She constantly pushes me beyond my comfort zone, helping me redefine success, sharpen my skills, and grow into a stronger professional.

I’m incredibly grateful for her support and highly recommend her to anyone looking to take their career or People (HR) function to the next level. Her coaching isn’t just guidance—it’s a strategic investment.