À LA CARTE SERVICES
One People problem.
One clear deliverable.
No retainer.
À La Carte Services are scoped, fixed-fee projects that solve one thing well, then stop.
Some People challenges don’t need a full-time hire or an ongoing engagement. They need a specific outcome, delivered fast and done right: a handbook, a process, a tool rollout.
Before
After
The Problem
Why doesn’t everything need a retainer?
Not every People problem is a People function problem. Sometimes it’s one thing: a missing handbook, a compliance gap, a tool nobody has time to implement, a process that’s quietly costing you hours every week.
Hiring for that is overkill. Ignoring it is a risk you’re carrying for no reason. À La Carte Services close that specific gap, nothing more, nothing ongoing.
Typical problems:
You need a document or a process, not a person: a handbook, a policy, remote-work documentation.
You’re implementing a system (HRIS, ATS, performance management) and your team doesn’t have the bandwidth or the specialist knowledge.
Leadership needs a specific deliverable, fast, for a board update, an investor question, or a compliance deadline.
The Math
What does getting it wrong actually cost?
A generic template or a rushed internal draft looks free. It usually isn’t.
DIY / Generic Template
- Doesn’t reflect local employment law, or your actual operating model
- Rework when it fails an audit, an inspection, or a new hire’s first question
- No one accountable if it’s wrong
À La Carte, Specialist-Led
- Fixed fee, agreed before work starts
- Built to hold up under legal, audit, or investor scrutiny
- Delivered by someone who has owned this exact function, not assembled it from a template library
Fit Check
Who this is for
Founders and CEOs who need one People project finished, not a long-term commitment.
HR leaders who need specialist expertise for a project outside their team’s current skill set, or coverage for a temporary gap.
Scaling teams implementing a new HR system, policy, or process for the first time.
Not the right fit yet?
If the need isn’t a single deliverable but an ongoing gap in People leadership, no one owning the function, recurring fires, a team that needs day-to-day direction: that’s Fractional HR, not a project.
And if you’re not sure yet what the actual problem is, start with the People Impact Assessment it tells you what to fix before you pay to fix it.
Project Categories
Choose the category, we’ll scope the deliverable
People Success Enablement
Onboarding and Integration
Onboarding Plans (on-site or remote):
- We design and implement onboarding plans tailored to specific positions and teams.
- Tailored Onboarding Plans: At People Success Team, we understand that successful onboarding is a critical cornerstone for a thriving team. We offer plans designed to suit specific positions and teams, ensuring a seamless integration for your new hires.
Deliver People (HR) intro:
- Professional New Hire Orientation: This is your opportunity to set the tone for an enriching employee journey. Our People Success Professionals are here to conduct your People/HR intro, providing valuable insights and guidance to new team members.
New Joiners’ Communication:
- Effective communication: This is key to engaging and retaining your new joiners. We specialize in creating communication templates that resonate with your new team members, fostering a sense of belonging from day one.
New Joiners’ Surveys:
- Surveys for new joiners: Ensuring the well-being and integration of your new joiners is a continuous journey. We help you establish surveys for new joiners, including checkpoints after the first and sixth months.
- Action Plans: We don’t stop at gathering feedback; we help you analyze the results and develop action plans for ongoing improvement.
Learning and development
Leadership Coaching and Mentoring:
- Empowering Your Leaders: We empower your leaders to become their best, providing them with the tools and guidance they need to excel in their roles.
Learning Plans:
We help you build a workforce that’s prepared for the future with our Career Paths, Personal Goals, and Learning Plans. We add value by:
- Designing and Implementing: We design and implement career paths, learning plans, and employee development frameworks tailored to your organization’s unique needs.
- Attracting and Retaining Talent: By becoming a great place for career growth, we help you attract and retain the best talent.
Upskilling and cross-skilling:
In the ever-changing job landscape, staying ahead requires upskilling and cross-skilling. Our service adds value by:
- Understanding Job Stretch Requirements: We identify the skill gaps between legacy and future roles, ensuring your team is prepared for evolving responsibilities.
- Personalized Development Programs: We design personalized development programs to upskill and cross-skill your workforce, keeping them adaptable and competitive.
People (Performance) Management
People Management Programs are tailored to your unique needs and designed to deliver long-lasting success. We specialize in:
- Customized People Success Program: Designing and implementing People Management programs perfectly aligned with your organization’s unique requirements.
- Modern Performance Management: Embracing a continuous approach to Performance Management that keeps your organization agile and adaptable to the evolving business landscape.
- Leadership Accountability: Holding your leaders accountable for recognizing and rewarding exceptional performance while nurturing talent, ensuring they actively contribute to your organization’s growth.
- Employee Recognition and Growth: Fostering a culture of appreciation and growth, empowering employees to continuously evolve and improve, benefiting both individuals and the organization.
OKR (Objectives and Key Results)/OGSM (Objectives, Goals, Strategies, and Measures):
- Ensuring Clarity: Make sure everyone in your company knows how their contributions drive success.
- Implementing Best Practices: Implementing the best objective-setting system to set clear goals and measure results effectively.
CFR (Conversations, Feedback, Recognition):
- Building a Culture of Instant Feedback: Creating a culture where feedback is exchanged freely and constructively, enabling continuous improvement.
- Fostering Recognition: Encouraging recognition as a cornerstone of your workplace culture, motivating and engaging your employees.
Succession Planning and Management
Succession planning is vital for organizational resilience. Our service adds value by:
- Measuring Succession Risk: We measure succession risk by evaluating the nature and degree of stretch across leadership roles, accounting for progressive role demands and required leadership capabilities.
- Preparing for Tomorrow’s World of Work: We prepare you for the future of work by ensuring you always have the right people in the right roles, equipped with the necessary skills, and rewarded appropriately.
- Tracking Skills and Certifications: We provide robust tracking of skills, licenses, and certifications, ensuring your workforce is always qualified and compliant.
Culture and Employee Experience
Culture
Culture Insights:
- Culture Assessment: Understanding and nurturing your organizational culture is essential for sustained success. Our Culture Insights service offers a comprehensive assessment of your cultural health to ensure it’s working in your favor and not inadvertently.
Culture Fostering and Alignment: We’re here to assist you in cultivating a culture that aligns seamlessly with your strategy, positioning you for a resounding success. How we add value:
- Defining your current culture and identifying the culture needed to support your strategic vision.
- Aligning your culture with your future business vision, employee hiring, development, and engagement.
- Guiding you in fostering the right behaviors and attitudes that drive your mission and purpose.
- Defining or evolving your mission, purpose, and values to reflect your growing organization.
Identify and fix any policies, processes, and practices: Your culture is greatly influenced by your policies, processes, and practices.
- We specialize in identifying and rectifying any standard practices, policies, or processes that might hinder agile and innovative ways of working. Our goal is to ensure your organizational environment fully supports growth, innovation, and employee well-being.
Employee Relations and Communication
Strong relationships and clear communication are key to a harmonious workplace.
Our service adds value by:
- Advocating for Managers and Employees: We act as neutral advocates, helping to improve relationships among your employees.
- Boosting Internal Communication: As your organization grows, we emphasize the importance of communication and transparency to keep everyone informed.
Employee Well-being
Employee well-being is the foundation of a motivated and productive team.
Our Well-Being service adds value by:
- Designing Well-Being Plans: We create customized well-being plans that prioritize your people while staying within your budget capabilities.
- Establishing a Happy Team Committee: This empowers your employees to have a say in their well-being, ensuring their needs and desires are heard and met.
Employee Experience
Your employees are at the heart of your organization’s success.
Our Employee Experience service adds value by:
- Assessing Employee Engagement: We delve deeper, understanding not just whether your employees are engaged but why they’re engaged and what truly motivates them.
- Analyzing Experience Gaps: We identify gaps between your current Employee Experience and your desired state, providing a clear roadmap for improvement.
- Crafting an Engaging Experience: We design an employee experience that harmoniously balances performance and well-being, ensuring your team thrives.
Diversity, Equity, and Inclusion
Diversity, Equity, and Inclusion are not just buzzwords but cornerstones of a thriving workplace.
Our service adds value by
- Fostering Mindset and Behavioral Change: We facilitate change through effective communication, training, and talent processes.
- Promoting Sustained Inclusion: We promote lasting inclusion by fostering a deep understanding of privilege across various dimensions like race, gender, ability, sexual orientation, and socioeconomic status.
- Bolstering Inclusion: We strengthen inclusion with fair and equitable structures and processes because real change goes beyond behaviour alone.
Offboarding
Offboarding, done right, can leave a positive impact.
Our service adds value by:
- Assisting in Employee Exits: We provide support and guidance during employee departures.
- One-on-One Coaching: We offer personalized coaching to departing employees, ensuring a smooth transition.
- Establishing Alumni Programs: We help set up alumni programs, maintaining a positive connection even after employees leave your organization.
Compensation and Benefits
Compensation
Our Total Reward service is more than just compensation and benefits; it encompasses everything of value your company provides to its people. We add value by:
- Designing and Implementing a Total Reward Strategy and Program: We create a holistic total rewards program tailored to your organization, attracting, motivating, and retaining talent across all levels.
- Compensation Models: We design compensation models for each job, including on-target earnings (OTE), fixed pay/compensation, variable pay/compensation, bonus, and equity plans.
- Incentive Program Communication: We communicate incentive programs effectively, motivating your workforce by clearly explaining how performance translates into additional rewards.
- Benchmarking and Recommendations: We benchmark your Total Reward program, identifying areas for improvement to ensure fairness and equity.
- Global Pay Understanding: We help you navigate the complexities of global pay, ensuring consistency and competitiveness across borders.
- Optimizing People Cost: We optimize your People Cost while maintaining a competitive edge in attracting and retaining top talent.
Building business cases for change: Change is an essential part of growth. Our service adds value by:
- Building a Case for Remuneration Change: We help you build a compelling case for remuneration change, ensuring your organization’s growth aligns with your talent strategy.
- Rolling Out Changes: We roll out changes and ensure your people understand and embrace them, fostering a smooth transition toward a more competitive and motivating compensation and benefits structure.
Benefits
Our Benefits Package Analysis service adds value by:
- Analyzing Your Benefits Package: We assess your current benefits package to identify which offerings resonate most with your employees, allowing you to invest wisely in what matters most and streamline the rest.
Build Benefits Packages: Attracting and motivating employees often starts with the right benefits. Our service adds value by:
- Designing and Implementing Benefit Packages: We create customized benefits packages that align with your organization’s goals and effectively attract and motivate your employees.
- Vendor Selection and Negotiation: We help you find the right vendors and negotiate the best prices, ensuring cost-effective benefits that still deliver value to your workforce.
Transformations and Technologies
People (HR) Technologies
Our People (HR) Technologies service adds value by digitalizing your People Team. We choose and implement the right tools for your organization, including:
- HRIS (Human Resource Information System)
- ATS (Applicant Tracking System)
- Performance Management Tools
Build Processes to Unlock Success
In a fast-paced world, simplicity and efficiency are key. Our service adds value by:
- Crafting Tailored Handbooks and Processes: We design handbooks, policies, and processes that align with your business vision and streamline operations.
- Goal Alignment: We ensure your processes align with your organizational goals for efficient decision-making and knowledge management.
- Transition to Context Leadership: We guide you from a process-reliant company to one led by context when you’re ready.
People-Centered Change Management
What makes change happen? People. What makes change fail? People.
Change is driven by people and can be the key to success or failure. Our Change Management service adds value by:
- Assessing Change Needs: We assess your organization’s change needs and readiness.
- Building Change Strategies: We create strategies, plans, and governance processes to drive change effectively.
- Human-Centered Approach: We focus on a human-centered approach to change management, partnering with your people to accelerate adoption.
- Change Ambassadors: We identify individuals who respond best to change and transform them into change ambassadors.
- Transformational Culture: We help build the structure, mindset, skills, and culture needed for organizational transformation.
- Change Communications: We design and deliver change communications and internal campaigns to keep your team informed and inspired.
- Measurement and Inclusivity: We track and measure the effects and results of change while ensuring inclusivity in the process.
Bulgarian Compliance
Employment Law Compliance Audit
A full review of your HR and payroll practices against Bulgarian Labor Inspection requirements, so risks surface before they cost you.
Readiness
Preparing for an audit or due diligence? We provide hands-on support to close the gaps.
Advisory
We help you adapt global policies to Bulgarian regulations while staying compliant and culturally aligned.
Labor Inspection Support
If an inspection is already underway, we step in with immediate, practical guidance.
People Success Training
People Success for Entrepreneurs
No one has built a billion-dollar company single-handedly.
Scaling a business requires more than just a great product; it takes a strong, agile team. Our program helps CEOs, founders, and executives attract, retain, and motivate top talent, ensuring your company is ready for rapid growth and market changes.
- Overcome scaling challenges: Learn how to structure your organization for growth.
- Build a high-performance culture: Develop leadership skills that inspire your team to exceed goals.
- Practical strategies and tools: Implement ready-to-use techniques for recruitment, employee engagement, and performance management.
Who Should Attend?
This program is ideal for:
- CEOs and founders of high-growth startups or SMBs (0-100 employees) who want to scale their businesses effectively.
- Senior executives and team leaders responsible for people operations, HR, or talent management
- Business owners looking to overcome challenges related to team building, culture development, and leadership transitions.
What you will learn
By the end of this program, you will be able to:
- Master People Operations for Growth: Confidently manage People functions and processes as your company scales, ensuring smooth operations until you’re ready for a dedicated HR professional.
- Build High-Performing, Scalable Teams: Attract, hire, and retain top talent to fuel your business growth, while creating a scalable team structure.
- Foster a Culture of Continuous Learning: Establish a learning culture that drives innovation and adaptability, giving your business a competitive edge.
- Ensure Leadership Continuity and Succession: Develop and implement a solid succession plan to ensure seamless leadership transitions during periods of growth.
- Promote a Strong, Inclusive Culture: Build a diverse, adaptable, and inclusive workplace that thrives across remote or distributed teams, driving employee engagement and retention.
- Maximize ROI Through People Success: Learn to effectively resolve conflicts, enhance employee performance, and scale your People operations, leading to long-term business success.
People Success for People Professionals
Advance your HR career and drive real impact
Whether you’re starting out or aiming for a leadership role, this program provides targeted skills and knowledge across three levels—beginner, intermediate, and advanced. Become the strategic business partner your organization needs.
- Grow your influence: Shape company culture and drive engagement.
- Real-world expertise: Learn from seasoned People leaders and industry experts.
- Career support: Access resources to help you land the right job and excel in it.
Foundations (L1): Kickstarting Your Journey
Target Audience: Professionals with 0–2 years of experience.
Strategy (L2): Transitioning to a Trusted Partner
Target Audience: Professionals with 1–3 years of experience.
Level 2 takes your expertise to the next stage, helping you transition from being a specialist to a strategic partner who drives business outcomes. You’ll learn to apply your knowledge in ways that align with and support organizational goals.
Mastery (L3): Leading with Vision and Impact
Target Audience: Professionals with 4+ years of experience.
For experienced professionals aspiring to executive roles, this Level 3 provides the leadership training necessary to manage People functions at the highest level. You’ll gain the strategic insights needed to lead departments, advise on major business decisions, and foster a forward-thinking People culture.
What You Get
Six things every engagement includes
FIXED-FEE
One price, agreed upfront
No hourly billing, no scope creep. You know the cost before work starts.
SPECIALIST-LED
Someone who’s owned it
Not assembled from a template library; built by someone who has run this exact function before.
FAST TURNAROUND
A defined start and end date
Scoped to the deliverable, not stretched to fill a retainer.
AUDIT-READY
Built to hold up
Under legal review, an inspection, or investor diligence, not just until the next question.
NO LOCK-IN
One project, no commitment
Use it once. Come back when the next specific need comes up.
MULTI-COUNTRY FLUENT
Not a single-jurisdiction
Bulgarian compliance, plus project work that isn’t geography-limited.
Steps
How we work together
01
Discovery call
What you need, deliverables, the deadline, what “done” looks like.
02
Fixed-fee proposal
Scope, timeline, price: all agreed before work starts.
03
Delivery
We build it, review with you, revise until it’s right.
04
Handoff
You own the output. Ongoing need? We talk Fractional HR.
Proof
Real projects, real outcomes
Success story · BPO · Payroll transition
When a client’s payroll lead left mid-engagement, we stepped in for one month to run payroll operations and lead the transition to an external vendor, without missing a cycle.
“They were incredibly knowledgeable, quickly got up to speed with our systems, and were always friendly, courteous, and available when we needed them most.”— Tammy W., VP of Global Payroll, BPO
Why People Success Team
“You don’t need a full-time hire to get this right, you need someone who’s built it before and knows exactly where it can go wrong.”
— Maria Maslarova, Founder & Fractional CPO
Nearly two decades building, scaling, and fixing People functions, from enterprises like PwC and Alorica to global remote-first SMBs like SpotMe. Our À La Carte deliverable is built by someone who has also owned the function it belongs to.
Cost
How much does it cost?
Every À La Carte project is quoted individually, based on scope, complexity, and timeline, not an hourly or monthly rate. You get a fixed price before any work begins, so there’s no ambiguity about what you’re paying for, and no incentive on our side to make it take longer than it should.
FAQ
Common questions
How is this different from Fractional HR?
À La Carte is a fixed-fee project with a defined deliverable and end date. Fractional HR is ongoing, embedded People leadership. Many clients start here and move into Fractional HR once the need becomes continuous.
How is pricing structured?
Fixed fee per project, quoted after a scoping call. No retainer, no hourly billing.
Do I need to know exactly what I need before reaching out?
No. If you’re not sure, start with the free People Impact Assessment, or just describe the symptom; we’ll help scope the right deliverable.
Can this work for a one-off project with no ongoing relationship?
Yes. There’s no subscription or minimum commitment. You pay for the deliverable.
Do you work with businesses outside Bulgaria?
Yes. Compliance-specific work (like handbooks and audits) is Bulgaria-focused; project work like systems implementation, process design, and total reward is not geography-limited.
How quickly can a project start?
After the scoping call and signed proposal, most projects begin within 1–2 weeks.